The short version
14-day free trial before you pay anything. Cancel any time from your settings — no phone call, no retention script. Full refund within 7 days of your first payment if Magnusly is not right for you. Meta’s message charges are billed by Meta and are not ours to refund.
1. Free trial
New accounts get 14 days free. You can use the product properly in that time — connect your number, import contacts, send real campaigns.
Cancel before the trial ends and you are charged nothing. If you do not cancel, your chosen plan starts and the first payment is taken. We email you before that happens, so it never arrives as a surprise. One trial per business.
2. How to cancel
Either way works, and both take effect immediately:
- In the app: Settings → Workspace → Cancel subscription.
- By email: write to support@adormax.com from the address on the account. We action it within one working day and confirm in writing.
We do not require notice periods, phone calls or a reason.
3. What happens when you cancel
- Your subscription does not renew again.
- You keep full access until the end of the period you have already paid for. Cancelling on day 3 of a month does not cut you off on day 3.
- After that, the workspace becomes read-only for 30 days so you can still export.
- Your data is then deleted on the schedule in our Privacy Policy.
- Your WhatsApp Business Account is unaffected. It lives in your own Meta Business Portfolio, not ours. Cancelling Magnusly does not touch your number, your templates or your Meta billing.
4. When you get a refund
| Situation | What you get |
|---|---|
| Within 7 days of your first subscription payment | Full refund, no questions asked |
| We charged you after you had already cancelled | Full refund of that charge |
| A duplicate or incorrect charge | Full refund of the excess |
| A confirmed platform fault made the service unusable for more than 72 consecutive hours in a billing period | Pro-rata credit or refund for the affected days |
| You cancel partway through a month you have already paid for | No refund for the remainder — but you keep access until it ends |
5. What is not refundable
- Renewal payments after the first 7-day window, once the period has begun.
- Periods during which the account was actively used, outside the situations in section 4.
- Accounts terminated by us for breach of the Terms of Service or the Acceptable Use Policy — for example, sending spam.
- Add-on seats or numbers for the current period once added.
- Any amount charged to you by Meta. See below.
6. Meta’s charges are not ours to refund
Magnusly does not resell WhatsApp messaging. Meta bills you directly for every message you send, on your own payment method, at Meta’s rates. We never take a per-message cut and never hold a message balance for you.
This means we cannot refund a Meta charge — including messages sent by mistake, to the wrong list, or on a template that performed badly. Those are between you and Meta. Our campaign preview shows an estimated cost before a send precisely so this is visible in advance.
7. How to request a refund
Email support@adormax.com from the address on the account with:
- Your workspace name
- The invoice number or payment date
- One line on what went wrong — helpful, but not required inside the 7-day window
We acknowledge within 24 hours and decide within 3 working days. If we decline, we tell you why in writing and point at the clause we relied on.
8. How long the money takes
Approved refunds are issued to the original payment method — we cannot send them anywhere else, and no payment provider allows it.
| Stage | Time |
|---|---|
| We initiate the refund | Within 3 working days of approval |
| Credit / debit cards | 5–10 working days after that, depending on your bank |
| UPI and net banking | 3–7 working days |
| International cards | Up to 14 working days |
Once your bank has it, the timing is theirs. We will give you the refund reference so you can chase it if needed.
9. Failed payments
If a renewal payment fails we retry it and email you. Your account keeps working during a 7-day grace period. After that we suspend it, and your data is retained per the Privacy Policy while you sort the payment out. Nothing is deleted the moment a card bounces.
10. Disputes and chargebacks
If something looks wrong on your bill, please write to us first — almost everything is resolved within a day, and far faster than a bank dispute. Raising a chargeback without contacting us may result in the account being suspended while the bank investigates, because our payment provider freezes the disputed amount either way.
11. Contact
Adormax — operator of Magnusly
St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh 251002, India
support@adormax.com · +91 81918 06038
Monday to Saturday, 10:00–19:00 IST