Terms of Service

1. This agreement

These Terms of Service form a binding agreement between Adormax (“Magnusly”, “we”, “us”) and the business or person opening an account (“you”, “Customer”). By creating an account, starting a trial or using the service, you accept these Terms, our Privacy Policy, our Acceptable Use Policy and our Cancellation and Refund Policy, which are all part of this agreement.

If you are accepting on behalf of a company, you confirm you have the authority to bind it.

2. What Magnusly is — and is not

Magnusly is software that connects to your own Meta developer app and WhatsApp Business Account and lets you manage conversations, contacts, templates, campaigns and automations on top of it.

WhatsApp is a trademark of Meta Platforms, Inc. Magnusly is not affiliated with, endorsed by or sponsored by Meta.

3. Who may use it

You must be at least 18 years old and legally able to enter a contract. Magnusly is sold for business use. You must not use it if you are barred from doing so under the laws applying to you, or under Meta’s or your payment provider’s terms.

4. Your account

• Give accurate registration details and keep them current.
• Keep your password and access secure. You are responsible for everything done under your account.
• Tell us promptly at support@adormax.com if you suspect unauthorised access.
• Each named user needs their own seat. Sharing one login across a team is not permitted.

5. Your Meta account and credentials

To use Magnusly you supply your own WhatsApp Business Account ID, Meta app ID, system-user access token and app secret. You confirm you are entitled to provide them and to authorise us to act on your behalf.

You remain responsible for: complying with Meta’s WhatsApp Business Terms and Messaging Policy; your message templates and their approval; your number’s quality rating and messaging tier; and every amount Meta charges you. Magnusly provides pacing, quality monitoring and cost reporting to help you manage these, but the account and its standing are yours.

We store your credentials encrypted and use them only to operate the service for you. You may rotate or delete them at any time.

6. Acceptable use

Our Acceptable Use Policy is part of these Terms. In short: message only people who have given you consent, never send unlawful, deceptive or abusive content, do not use the service to send spam, and do not attempt to break, overload or reverse-engineer the platform.

Breaching that policy risks your WhatsApp number, not just your Magnusly account, so we enforce it seriously.

7. Your data

Your contacts, messages and content remain yours. You grant us a limited licence to host, process and transmit them solely to provide the service.

For that data you are the controller / Data Fiduciary and we act as your processor, on your instructions. You are responsible for having a lawful basis and valid opt-in for every person you message. Section 2 of the Privacy Policy explains this split in full.

You can export your contacts and message history at any time while your account is active.

8. Plans, fees and billing

• Prices are in Indian Rupees and exclusive of GST and other applicable taxes, which are added at checkout where required.
• Subscriptions are billed in advance and renew automatically each billing period until cancelled.
• Payment is taken by our payment processor. We do not see or store your full card details.
• If a payment fails we may retry it and, after notifying you, suspend the account until it is settled.
• We may change prices with at least 30 days’ notice by email. Changes apply from your next billing period, and you may cancel before then.

9. Free trial

New accounts may start a 14-day free trial. No charge is made during the trial. If you do not cancel before it ends, the plan you selected begins and the first payment is taken. We will remind you by email before that happens. One trial per business.

10. Cancellation and refunds

You may cancel at any time from your workspace settings or by emailing us. The full terms, including when a refund is available, are in our Cancellation and Refund Policy, which forms part of this agreement.

11. Availability and support

We aim for 99.5% monthly uptime, excluding scheduled maintenance announced at least 24 hours ahead, and excluding outages caused by Meta, your own credentials or events outside our control.

Support is by email at support@adormax.com, Monday to Saturday, 10:00–19:00 IST, with a first response normally within one working day.

12. Third-party services

Magnusly depends on services we do not control — principally Meta’s WhatsApp Business Cloud API, and optionally Google sign-in. Their availability, rate limits, pricing and policies are set by them and can change without notice to us. We are not liable for their acts, outages or decisions, including a decision by Meta to restrict, flag or ban your number or account.

13. Intellectual property

Magnusly, its software, design, documentation and brand are owned by Adormax and protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, sublicense, reverse-engineer or create derivative works from it, or remove any proprietary notice.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

14. Confidentiality

Each side may learn confidential information about the other. Both agree to protect it with at least reasonable care, to use it only for this agreement, and not to disclose it except to people who need it and are bound to keep it confidential, or where the law requires disclosure.

15. Disclaimers

We provide Magnusly with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that message delivery is guaranteed, that Meta will approve your templates, or that your messaging tier or quality rating will improve. Those outcomes depend on Meta and on how you use the service.

16. Limitation of liability

To the fullest extent permitted by law:

• Neither side is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business or data.
• Our total aggregate liability arising out of or relating to this agreement is limited to the fees you actually paid us in the 12 months before the event giving rise to the claim.
• We are not liable for charges Meta bills you, for the consequences of your number being restricted or banned, or for messages sent on your instruction.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

17. Indemnity

You will indemnify and hold Adormax harmless against claims, damages and reasonable costs arising from your use of the service in breach of this agreement, your content or messages, your lack of a lawful basis or consent to message someone, or your breach of Meta’s terms or of any applicable law.

18. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if payment remains unpaid after notice, if required by law or by Meta, or if your use threatens the security or integrity of the platform. Where circumstances allow, we will warn you first and give you a chance to put it right.

You may terminate at any time by cancelling. On termination your right to use the service ends; your data is retained and then deleted on the schedule in section 7 of the Privacy Policy. Export anything you need before your account closes.

19. Changes to the service and these Terms

We improve the product continuously, and may add, change or withdraw features. We will not materially reduce the core functionality of a paid plan during a period you have already paid for.

We may update these Terms. For material changes we will give at least 14 days’ notice by email and update the date above. Continued use after that date means you accept the change; if you do not, you may cancel.

20. Governing law and disputes

This agreement is governed by the laws of India. Subject to the paragraph below, the courts at Muzaffarnagar, Uttar Pradesh have exclusive jurisdiction.

Before starting proceedings, both sides agree to try in good faith to resolve the dispute by writing to the other and allowing 30 days for a response. Most problems are settled faster this way than by anyone’s lawyer.

21. General

• Assignment. You may not assign this agreement without our written consent. We may assign it to a successor in a merger, acquisition or sale of assets.
• Severability. If a clause is held unenforceable, the rest continues in force.
• No waiver. Not enforcing a right on one occasion does not waive it.
• Force majeure. Neither side is liable for delay or failure caused by events beyond reasonable control, including acts of God, war, civil unrest, epidemic, government action, network or power failure, or third-party platform outage.
• Independent parties. Nothing here creates a partnership, agency or employment relationship.
• Entire agreement. These Terms and the policies referenced in them are the whole agreement between us on this subject and replace anything said before.
• Notices. We write to the email on your account; you write to support@adormax.com.

22. Contact

Adormax — operator of Magnusly
Adormax (Sole Proprietorship)
Udyam registration UDYAM-UP-58-0102169
St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh 251002, India
support@adormax.com · +91 81918 06038